Apoorva Chikara Mumbai, India
Governance · Branding · Strategy · Operations

Apoorva
Chikara

Turning complex systems into meaningful change

Seven years solving complex challenges across four sectors and six countries. Whether shaping policy, leading operations, or building brands, I focus on turning ideas into measurable outcomes.

Based in
Mumbai, India
Education
MPA, Indiana University
Experience
7+ Years · 6 Countries
Worked with
Indiana UniversityUnited NationsUSAIDTata CLiQGovt. of West BengalGovt. of Delhi (NCT)Govt. of Andhra PradeshThe Year Back FoundationCeSID SerbiaWalmart MexicoWomen in Tech JordanNizamabad Municipal Corp.Indiana UniversityUnited NationsUSAIDTata CLiQGovt. of West BengalGovt. of Delhi (NCT)Govt. of Andhra PradeshThe Year Back FoundationCeSID SerbiaWalmart MexicoWomen in Tech JordanNizamabad Municipal Corp.
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Years
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Industries
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Countries
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Projects delivered
Designing Systems People Trust01

The work isn't about policy, operations, or branding.
It's about people.

I've spent my career solving problems that looked completely different on the surface, yet every challenge came back to the same question: why do people trust one system, ignore another, and embrace a third? The answer was never more information. It was always better design.

01
Participatory Governance · West Bengal

Designing Participation, Not Attendance

Most participation frameworks measure attendance. This one measured belief.

+12% citizen participation Open ↗
02
Healthcare PPP · West Bengal

Designing Trust into Healthcare

12 hospitals joined a free healthcare network. None of them did it out of charity.

1,500+ doctors enrolled Open ↗
03
Behaviour Change · AP · Delhi

Changing Behaviour Through Better Design

430,000 students. The real intervention was removing friction.

72% efficiency gain Open ↗
04
Electoral Governance · Serbia · USAID

Fair Elections & the Corruption Index

Serbia had anti-corruption commitments. What it didn't have was a way to measure them.

40+ organisations engaged Open ↗
05
Global Issues · Consulting

Every Client. Same Underlying Problem.

Every client had a different problem. Every solution had failed for the same reason.

4 countries Open ↗
The Approach02
DBT Analysis

Every context was different.
The people never were.

The stakes, the institutions, the culture, the constraints: all different. But the people were always the same: trying to navigate systems that weren't built with them in mind.

That's what I work on. Not the policy. Not the process. The gap between what a system is designed to do and what people actually do with it. Close that gap, and the outcomes follow.

01
Listen first
02
Find the gap
03
Build with people
04
Measure what changed
Education & Academic Work
Indiana University

Indiana University · Bloomington

O'Neill School of Public Affairs

Master of Public Affairs · 2021–2023

Where field instincts met academic rigour.

Strong instincts built in the field. Rigour built in the classroom. My MPA at Indiana University's O'Neill School, ranked #1 in the United States, gave me the quantitative tools to prove what I already knew intuitively.

Applied R and Stata to evidence-based policy analysis. Built behavioural insights frameworks. Won the Dean's Award for Policy Innovation. Awarded the Dean's Scholarship on merit.

2021Dean's Scholarship
2023Dean's Award for Policy Innovation
Behavioural Insights R · Stata Policy Analysis Institutional Economics
Writing · LinkedIn03
Young India · Policy

What young India actually needs from its leaders

The career paths that look like leadership are often the least effective.

Read on LinkedIn
Policy · Branding

Governance and branding are the same discipline

The most effective policy reforms look less like legislation and more like brand campaigns.

Read on LinkedIn
Public Policy · Poverty

The poverty trap that policy keeps missing

We design programmes as if poverty is a technical problem. It's a trust problem.

Read on LinkedIn
Marketing · Cricket

What cricket taught me about brand loyalty

The most loyal consumers aren't buying a product. They're buying an identity.

Read on LinkedIn
India · Agriculture

The farmer isn't the problem. The intermediary is.

India's agricultural supply chain has more layers than it needs.

Read on LinkedIn
Accessibility · Design

Design for dignity, not compliance

Accessibility standards exist. Accessible design doesn't, not really.

Read on LinkedIn
Recognition
2018
CLiQ Achiever Award
Tata CLiQ

Re-architected same-day fulfilment achieving 90%+ on-time delivery while holding logistics cost flat across a multi-node network.

2021
Dean's Scholarship
Indiana University Bloomington · MPA

Competitive merit scholarship at the #1 ranked Public Affairs School in the United States.

2023
Dean's Award for Policy Innovation
Indiana University · O'Neill School

Awarded for the Wealth Reclamation Bonds Initiative, restructuring unclaimed asset recovery as a public finance instrument for social investment.

Ventures & Ideas
Sold · Service Brand

Car' Laundry

Urban India · Premium Detailing

A premium car-detailing service brand built on D2C discipline, consistent pricing, visual identity, and service standards applied to a fragmented, unbranded category. The bet: in India's service economy, reliability is the scarce product. Build the brand before the network, then franchise the system.

Service Brand · Urban India · D2C Model
Concept Stage · FMCG

An Idea in Progress

Functional Beverage · Gen Z

A functional beverage concept exploring the intersection of Gen Z culture and wellness. Still in early ideation, working through the brand architecture, category positioning, and go-to-market approach. More when it's ready.

Early Stage · Functional Beverage · India D2C
Career Journey
2017
Tata CLiQ
Sr. Executive, Strategy & Operations
Mumbai, India
2018
United Nations
Programme Manager, Education Policy
Mumbai, India
2019
The Year Back Foundation
Chief of Staff, Programme Strategy
Mumbai, India
2021
Indiana University
MPA, O'Neill School of Public Affairs
Bloomington, USA
2023
USAID
Strategic Analyst, International Policy
Indiana, USA · Serbia
2024
Governance & Political Strategy
Principal Consultant
India
Beyond Deliverables · Let's Lift
Certified Trainer (ECNA) since 2021

What the gym taught me that no policy school could.

The gym taught me more than strength. Progressive overload showed me that discipline, consistency, and small daily improvements create extraordinary outcomes. I've carried that philosophy into campaign strategy, leadership, and institution-building ever since.

Let's Collaborate
Apoorva Chikara

The next chapter starts here.

Open to collaborate at the intersection of governance, brand strategy and public affairs, currently based in Mumbai.

Emailchikaraapoorva@gmail.com Phone+91 97692 82283
Based inMumbai, India
Government AffairsPolicy Strategy Brand ConsultingD2C Leadership Public AffairsESG & Governance
01
🇮🇳 West Bengal · Participatory Governance

Designing Participation, Not Attendance

3,339 Gram Panchayats across West Bengal with chronically low citizen participation in local budget decisions.

People attended Gram Sabha meetings but had no real influence on how money was spent. Attendance was performative, not participatory.

  • Redesigned stakeholder engagement frameworks from the ground up
  • Restructured Gram Sabha meetings into live budget allocation sessions
  • Built feedback loops between citizen input and actual spending decisions
  • Produced AI-driven agritech policy submissions for Birbhum district
+12% week-on-week citizen participation · 3,339 GPs reached · 80,000+ polling booth operations directed
Available forStakeholder engagement design · Participatory governance frameworks · Community mobilisation · Local government reform
02
🇮🇳 West Bengal · Public–Private Healthcare

Designing Trust into Healthcare

A critical free healthcare access gap in Bengal, hospitals had no incentive to participate and citizens had no reason to trust.

Neither side had a structural reason to engage with the other. Goodwill alone doesn't scale healthcare.

  • Architected the Sebaashray public-private governance framework
  • Built the hospital onboarding and incentive model
  • Designed citizen-facing trust mechanisms to drive adoption
  • Created a replicable model for state-scale rollout
12 hospitals · 1,500+ doctors enrolled · Scalable PPP model ready for state adoption
Available forPublic-private partnership design · Healthcare governance · Institutional framework architecture · Social policy design
03
🇮🇳 Andhra Pradesh · Delhi · West Bengal

Changing Behaviour Through Better Design

Low financial literacy and civic engagement across three states, existing programmes gave information but didn't change behaviour.

The system assumed people would act differently if they knew more. They didn't. The friction was in the system, not the people.

  • Designed and deployed financial literacy curriculum across Andhra Pradesh
  • Ran civic-financial engagement campaign across 500,000 households in NCT Delhi
  • Redesigned grievance-resolution workflows across 3 West Bengal districts
  • Integrated financial literacy with voter awareness
430K+ students reached · 500K households engaged · 72% improvement in grievance resolution efficiency
Available forBehaviour change programme design · Financial inclusion strategy · Civic engagement campaigns · Curriculum design
04
🇷🇸 Serbia · USAID · Electoral Governance

Fair Elections & the Corruption Index

USAID initiative to strengthen electoral governance in Serbia, navigating EU accession while managing entrenched political patronage.

Anti-corruption work was entirely qualitative. Without a measurement framework, you can't track change, or prove it.

  • Developed a Corruption Impact Index with weighted indicators
  • Delivered capacity-building for 40+ government and civil society organisations
  • Produced USMCA Free Trade Agreement analysis for cross-border regulatory reform
  • Shifted stakeholder conversations from assumptions to evidence
40+ organisations engaged · Corruption Impact Index deployed · Cross-border regulatory insights delivered to USAID
Available forGovernance diagnostics · Anti-corruption framework design · Electoral governance · Regulatory policy analysis
05
🌍 Global Issues · Consulting

Every Client. Same Underlying Problem.

Four independent consulting engagements across sectors and borders, each requiring a system people would actually adopt.

Each client had a well-designed policy or product that wasn't working. The gap was always the same: systems ignored how people actually behave.

  • Evaluated social protection targeting for a large-scale cash transfer programme in Pakistan
  • Built ESG disclosure framework for Walmart Mexico aligned to regulatory and investor expectations
  • Designed grant strategy and policy proposal for Women in Tech Jordan
  • Advised on municipal governance for Nizamabad solid waste management
4 countries · Social protection, ESG, gender policy, and municipal governance delivered
Available forIndependent policy consulting · ESG framework design · Social protection evaluation · Grant strategy · Municipal governance
06
🇺🇸 Indiana University · O'Neill School · MPA

The Academic Lens, Learning How People Think

O'Neill School of Public Affairs, Indiana University, the #1 ranked public policy school in the United States.

Field experience without quantitative rigour limits credibility. Strong intuitions need to be testable.

  • Applied R and Stata to evidence-based policy analysis
  • Built behavioural insights frameworks for public programme design
  • Won the Dean's Award for Policy Innovation for the Wealth Reclamation Bonds Initiative
  • Awarded Dean's Scholarship, competitive merit-based selection
Dean's Scholar · Dean's Award for Policy Innovation · Quantitative policy analysis toolkit
Available forQuantitative policy analysis · Behavioural insights · Evidence-based programme design · Policy research and evaluation